Privacy Policy

GoFixKart ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website (gofixkart.com) or make a purchase. By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. We encourage you to read this policy in full. If you have any questions, please contact us at info@gofixkart.com.

We collect information from you in several ways: A. Information You Provide Directly • Account registration details: name, email address, phone number, and password • Delivery information: address, city, state, and pincode • Payment information: we do not store card details — payments are processed securely through Razorpay • Communications: messages you send us through the contact form or support email B. Information Collected Automatically • Usage data: pages you visit, time spent, links clicked, and browser interactions • Device and technical data: IP address, browser type and version, operating system, device identifiers • Cookies and similar tracking technologies (see Section 7) C. Information from Third Parties • Payment processors (Razorpay) may share transaction confirmation details • If you sign in using a third-party service (e.g., Google OAuth), we receive basic profile information such as your name and email We collect only the information that is necessary to provide our services to you.

We use the information we collect for the following purposes: Order Fulfilment • To process and confirm your orders • To arrange delivery and send tracking updates • To generate invoices and maintain transaction records Customer Support • To respond to your queries, complaints, and return requests • To resolve disputes and troubleshoot issues Communications • To send order confirmations, shipping notifications, and delivery updates via email or SMS • To send service-related announcements (e.g., policy changes, system maintenance) • With your explicit consent, to send promotional offers and newsletters (you may unsubscribe at any time) Website Improvement • To analyse usage patterns and improve the user experience • To detect, prevent, and address technical issues and fraudulent activity Legal Compliance • To comply with applicable laws, regulations, and legal processes • To enforce our Terms of Service and other agreements We will never sell your personal information to third parties for their marketing purposes.

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only in the following circumstances: Service Providers We work with carefully selected partners who assist in operating our business: • Razorpay — for secure payment processing • Courier and logistics partners — to deliver your orders (they receive your name, phone number, and delivery address) • Cloud hosting providers — to store and serve our website data securely Legal Requirements We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy. All third parties we work with are bound by confidentiality agreements and are not permitted to use your personal data for any purpose other than the services they provide to us.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. Measures we implement include: • Encrypted data transmission using HTTPS/SSL across the entire website • Passwords stored using bcrypt hashing — never in plain text • Payment data handled exclusively by Razorpay, which is PCI-DSS compliant • Access to personal data restricted to authorised personnel only • Regular security reviews and updates However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law. We recommend that you: • Use a strong, unique password for your GoFixKart account • Keep your login credentials confidential • Log out after each session on shared devices

We retain your personal information for as long as necessary to: • Maintain your account and provide our services • Comply with legal, tax, and regulatory obligations • Resolve disputes and enforce agreements Typically, we retain: • Account information: for the duration of your account and up to 3 years after closure • Order and transaction records: for 7 years (as required by Indian tax laws) • Communication records: for up to 2 years • Usage and analytics data: in anonymised form, indefinitely If you request deletion of your account and data (see Section 8), we will remove or anonymise your personal information, except where retention is required by law.

We use cookies and similar technologies to enhance your experience on our website. What are cookies? Cookies are small text files stored on your device when you visit a website. They help us recognise you and remember your preferences. Types of cookies we use: Essential Cookies Required for the website to function properly — enabling login sessions, cart functionality, and security features. These cannot be disabled. Performance Cookies Help us understand how visitors interact with our website by collecting anonymous data on page visits, error messages, and navigation paths. Preference Cookies Store your settings and preferences (e.g., language, region) so you don't have to reset them each visit. Marketing Cookies Used to deliver relevant advertisements. These are only set with your consent. You can control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies. However, disabling essential cookies may affect the functionality of our website. We do not use cookies to collect sensitive personal information without your explicit consent.

Depending on your location and applicable law, you may have the following rights regarding your personal data: Right to Access You can request a copy of the personal data we hold about you at any time. Right to Correction If any information we hold about you is inaccurate or incomplete, you have the right to request correction. Right to Deletion You may request that we delete your personal data. We will comply unless we are required to retain it for legal reasons. Right to Restrict Processing You may ask us to limit how we use your data in certain circumstances. Right to Data Portability You may request that we provide your data in a structured, machine-readable format. Right to Object You may object to the processing of your data for direct marketing purposes at any time. Right to Withdraw Consent Where processing is based on consent, you may withdraw that consent at any time. To exercise any of these rights, please contact us at info@gofixkart.com. We will respond within 30 days. We may require you to verify your identity before processing your request.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@gofixkart.com and we will take steps to delete such information from our records. If we discover that we have inadvertently collected personal information from a minor, we will delete it promptly.

Our website may contain links to third-party websites, including payment gateways and logistics partners. These websites have their own privacy policies, which we do not control. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any websites you visit via links on our platform. Our inclusion of such links does not imply endorsement of those websites or any association with their operators.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will: • Update the "Last updated" date at the top of this page • Display a notice on our website • Where required by law, notify you via email We encourage you to review this policy periodically. Your continued use of GoFixKart after any changes to this policy constitutes your acceptance of those changes.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact us: Email: info@gofixkart.com Support: Available via the Contact Us page on our website Response Time: Within 30 business days Grievance Officer (as required under Indian IT Rules, 2011) If you are a resident of India and wish to raise a grievance regarding the processing of your personal data, you may contact our designated Grievance Officer at the above email address. We are committed to resolving all grievances promptly and in accordance with applicable Indian laws, including the Information Technology Act, 2000 and applicable data protection regulations.